Question 1

Is it possible to transfer a new ticket if there is a valid one on the card

Accepted Answer

The paid ticket can be written to the card immediately after payment, the ticket will be valid from the moment the previous one expires. Please note that there are several types of tickets: TAT, Ediny (All-In-One), Wallet. If you already have a Ediny ticket on your card, it will not be possible to transfer other tariffs of the Ediny class to it. More information about tariffs can be found via the website: www.troika.mos.ru and www.mosgortrans.ru

Question 2

Order pickup

Accepted Answer

Cards can only be ordered via delivery, cards are not issued at the office.

Question 3

The moment of the beginning of the validity of the paid travel ticket

Accepted Answer

Depending on the tariff, the ticket becomes valid either from the moment of the first use, or from the moment of writing.Tickets for 1 and 3 days are valid from the moment of the first use. The use should begin no later than 10 days from the date of purchase (including the day of purchase ). Tickets for 30, 90 and 365 days are valid from the moment of writing them to the card.

Question 4

Terms of cards delivery

Accepted Answer

Delivery time for St. Petersburg and Moscow is from 2 working days. The delivery time for other Russian regions depends on their distance from Moscow.

Question 5

Cost of card delivery

Accepted Answer

Delivery of Troika cards is carried out by SDEK. You can specify the cost of delivery during the ordering process by specifying the destination (city) of delivery. When placing an order from 30,000 rubles in value, delivery is free of charge ( a discount on the delivery cost is applied automatically).

Question 6

transferring of the paid ticket can be carried out in-app (Android or Huawei)

Accepted Answer

To use a paid ticket you need to write it to your Troika card (activate it). Ticket registration can be done in the following ways:- Via the Troika.Business mobile application for Android devices with NFC support. To purchase a ticket via the Troika.Business mobile app, download and install the application, then follow the instructions in the app.Via the Super Troika mobile application for Android devices with NFC support. To purchase a ticket via the Super Troika mobile app, download and install the application, then follow the instructions in the app. To write a paid ticket to the Troika card, place the Troika card towards the NFC antenna of your device. After the card is read you will see a list of tickets available for writing. Select the required ticket and click "Write the ticket now". After that, remove the card from the phone and then bring it back to the NFC antenna, then writing of the ticket will begin. Do not remove the card from the device until the ticket writing is completed. After successfully writing the the ticket, you will see the relevant information displayed on the screen of your device.Important information:
1. Not all smartphones with NFC support Troika cards (i.e. it's about the capabilities of the smartphone, not the app). The smartphone may not technically support ticket writing. 2. The NFC antenna is located under the back cover of the smartphone. The exact location differs from model to model. The user should determine the spot on the device when applied to which the card reading is triggered. If the card was not read, try again.
3. Producers of mobile devices, as a rule, do not specify which NFC chips they use in their devices. You can find out about the compatibility of the device in the "About the application" section.
4. The cover case of your smartphone may worsen the reading or writing of the ticket. It is recommended to remove the cover case before writing the ticket.
5. Some smartphones may have hardware problems: for example, a smartphone may support the NFC module application, and payments using a mobile device work, but writing a ticket to the Troika card does not. In this case you can try to write the ticket by connecting the smartphone to the charger.

Question 7

Electronic document management (EDM)

Accepted Answer

USC LLC is connected to the Electronic document management, provider "Astral Kaluga". If your company is serviced by another operator, you need to contact them and send a request to connect roaming with LLC "United Settlement Center" (TIN 7810532221). Also, send a request to USC LLC to connect the EDM indicating your TIN, the name of the sole proprietor or organization, as well as the name of the operator of the EDM provider.Example of the request in USC LLC: We ask you to connect EDM to exchange documents with LLC "Romashka" TIN 1234567891 Operator of EDM "Contour".If you have any problems during the roaming setup process, please contact us by phone (499) 638-2969 or send a request to the email address: c-support@invbox.ru, we will help you set up EDM.

Question 8

Placing an order from your personal account Invoicebox.Business

Accepted Answer

To place an order, you need to go to your personal account system cabinet www.business.invoicebox.ru. In the main menu of your personal account, go to section Troika.Business - Place an order.
Fill in the required fields to place an order: - If you previously specified the numbers of your own Troika cards or ordered new Troika cards in the Invoicebox.Business, select the required card(s) from the Card File;
- To purchase a new Troika card, select + New.
- To add a set of your own Troika cards to one list, which you did not specify earlier in the Invoicebox.Business, click List, and in the window that opens, specify the card numbers using a comma as a separator.
Further select the tariff(s) and click Place an order.

Question 9

Transferring a paid ticket at a terminal of the Elecsnet

Accepted Answer

In the terminals menu, go to the Transport cards section or use the search function to search for services. Find the service Troika Business. Then follow the terminal’s instructions.If the ticket is not transferred due to a server error, this indicates that the terminal is currently running maintenance. In this case, it is necessary to transfer the ticket later or use a mobile application.Find the terminal closest to you

Question 10

Terms of order processing with delivery

Accepted Answer

When ordering new cards with delivery, the order is processed within 24 hours after receipt of payment (working days only), then transferred to the courier service for delivery. After processing an order, the courier service will send you an email notification. To clarify the date and delivery time, you may contact (499) 638-2969, informing the helpdesk of your order number.

Question 11

Access to personal account for legal entities

Accepted Answer

The Troika.Business service is part of the Invoicebox.Business unified system. When you place your first order, your login details will be sent to you by email. Please note that the data is sent to the first registered user in the organization. Further on, this user independently provides access to the personal account to employees of his organization. If you believe that an error has occurred and you need to access your personal account, please contact us via (499) 638-2969 or send an email request to: c-support@invbox.ru

Question 12

What documents are required to receive cards?

Accepted Answer

To receive cards from a courier you need to prepare a letter of attorney from your company or a signed invoice with the seal of your company.

Question 13

Accounting documents

Accepted Answer

For accounting purposes, the buyer will be provided with the following documents:1. For the delivery service, the deposit cost of the cards and the tickets Wallet 1 rub.:- Invoice and the invoice TORG-12.1-th copy of the invoice (copy of the ORC) is sent to the the buyer's email address at the time when the order is transferred to the courier service. Upon receipt of the cards, you must pass to the courier a copy of the invoice signed and stamped. A second copy of the invoice (A.K.A the Buyer's copy) with the signature and seal of LLC ORC is enclosed in an envelope with the cards (download an example , PDF, ~100KB).2. To pay for travel tickets:- Report on accepted payments (download an example, PDF, ~150KB);- Register for the report on accepted payments (download an example, PDF, ~150KB).To receive the originals of accounting documents, you need to send an email with the payment confirmation. Simply find the link «Issue accounting documents» and follow it.In the request form for accounting documents, you should specify the exact mailing address for sending the originals. You can also specify an email address that will receive the electronic versions of the documents. If the payment confirmation letter is deleted, then to request accounting documents, you will need to specify the account number and the number of the payment order with which the specified invoice was paid.

Question 14

Ticket refund

Accepted Answer

To issue a refund for un-transferred tickets, please contact customer support at (499) 638-2969 or send a request via email at: c-support@invbox.ru . In the subject of the letter, specify Refund for an unsigned ticket. In the body of the letter, specify the card number on which the unsigned ticket is located (the card number is on the reverse side and consists of 10 digits). You will also need to attach a completed application for a refund to the letter, issued by the letterhead of the organisation. The application can be filled for free. If you have purchased a ticket as an individual, you do not need to fill out an application.Written tickets are non-refundable.

Question 15

Payment of the order by bank transfer

Accepted Answer

To place an order with its subsequent payment from the account of a legal entity, please place an order on the website or in the service application Troika.Business. After placing the order, you will be redirected to the invoice download page. The invoice will also be sent to the specified email address.

Question 16

There is no VAT in the invoice for transportation services

Accepted Answer

Transportation services by public city passenger transport are not subject to VAT in accordance with Article No. 149, paragraph 7, of the Tax Code of the Russian Federation.

Question 17

VAT deduction

Accepted Answer

In accordance with Article No. 149 of the Tax Code of the Russian Federation, passenger transportation services public urban passenger transport (with the exception of taxis, including fixed-route taxis and buses) they are not subject to VAT (sub-item 7 of clause 2 of Article 149 of the Tax Code of the Russian Federation).Example of accounting transactions

Question 18

I put money on the card, but it never appeared, why?

Accepted Answer

Money does not go to the card directly; after buying a ticket, you need to transfer it to the Troika card – the tickets you bought are stored there.If you forgot to transfer a ticket to your card, open the application and simply tap the card to the NFC module of your device. After that, the application will prompt you to transfer over the paid tickets.You can also transfer a ticket at a terminal of the Credit Bank of Moscow (MCB) or Elecsnet. You will find a list of the nearest MC Bank terminals at the map.

Question 19

Contract

Accepted Answer

To request a contract, send the company card via feedback form.

Question 20

Rate the app on Google Play Services/Huawei App Gallery

Accepted Answer

If you liked the application, please write a review, rate the app, share your impressions with others to encourage other users to use the app.

If you want to give a low rating and write a negative review, first make sure that you have read the terms of use of the application and your device supports the main functions of the application.

Sometimes users give low ratings and write a review that is not related to the application, for example:

- «the application needs NFC, so do I have now to change the phone?» (there are technical features, rules and requirements for replenishing the Troika card that the users must comply with);

- «high fares» (prices are regulated by the carrier, not by the application);

- «no ticket XXXXX» (fares and types of travel tickets are set by the carrier, not the application);

- «the validator charged a lot of money for the fare» (the application is not a carrier, does not charge money and does not set tariffs);

- «I bought a ticket, but I need another one, where the fare is lower» (the user chooses and pays for the ticket on their own. If you made a mistake with the choice, you can issue a refund. To do this, please contact us by phone (499 ) 638-2969 or via c-support@invbox.ru);

Such comments are not actually related to the functionality of the mobile application and shouldn't be a reason for lowering the rating.

Please note that the application does not take hidden fees and does not broadcast unnecessary advertising, it is designed only for the convenience of users and quick replenishment / registration of Troika cards.

If you encounter any problems using the application or have suggestions for the implementation of new features, please contact us by phone (499) 638-2969 or via c-support@invbox.ru, we will answer your question and take into account your wishes.

Question 21

Terms of crediting funds

Accepted Answer

Normally, a payment sent from a legal entity's account can be processed by banks in a time frame ranging from several hours to several days. The Invoicebox system automatically transfers funds to the order payment account, so the time of receipt of funds depends only on the internal procedures of the banks.Attention: the order cannot be processed on the basis of a payment order. The order is considered paid only after the actual receipt of funds to the bank account of USC LLC (Invoicebox system).

Question 22

I can't find your app on the Google Play store/Huawei App Gallery (or I don't have the Google Play store/Huawei App Gallery). What should I do?

Accepted Answer

Вы можете скачать приложение на сервисе «СуперТройка»

Question 23

Writing a paid ticket at a terminal of the Moscow Credit Bank (MCB)

Accepted Answer

In the terminals menu, go to the Transport cards section or use the search function to search for services.You can find the terminal closest to you by following the link: https://mkb.ru/about/address/terminal">https://mkb.ru/about/address/terminal">https://mkb.ru/about/address/terminalIf the ticket is not written due to a server error, this indicates that the terminal is currently running maintenance. In this case, it is necessary to transfer the ticket later or use a mobile application.

Question 24

Refund of the deposit value of the cards

Accepted Answer

Deposits for the Troika cards that you ordered using the service Troika.Business, can be returned by sending the Troika cards by mail to the address: 196105, St. Petersburg, 1 Yuri Gagarin Ave., United Settlement Center LLC. Attention:- Defective cards are non-refundable;- Cards issued not through Troika.Business are non-refundable. - If your Troika card is faulty and there is an unsigned ticket on it, it can be transferred to another Troika card. To do this, please contact the support service by phone (499) 638-2969 or by email address: c-support@invbox.ru . In the subject of the letter, specify Ticket transfer. In the body of the letter, specify the number of the faulty card (the card number is on the reverse side and consists of 10 digits) and the number of the card to which you want to transfer the ticket. After our specialists process the request, you will be notified by e-mail about the successfully transferred ticket. All requests are processed within 24 hours. - It is impossible to transfer the transferred ticket to another device.

Questions and answers